The hotel management always looks
after the type of guest come to their hotel, in order to provide them the best
service because guest comes with various size and shapes.
Different
types of guest
Ø Purpose of visit
Depending on particular work or other
needs they travel and stay in the hotel. According to the purpose they are
divided into
Tourists
Most of the people travel for leisure that can incorporate recreation,
adventures, sightseeing, visiting and non-business visiting. This states that
the travellers are basically price sensitive, their main focus is to stay at
the hotel with the best service at an affordable price. This tourist can
indulge may be solo traveller, families, gang of friends or group tour
depending on these groups they are offering packages that contain tours and
accommodation with the complimentary food.
Business
Travellers
Business travellers usually a solo
traveller as they are not price sensitive and are ready to pay more price for
their convenience, compatibility, and location of the hotel. They also look for
the hotel that handles messages, arranges meetings and conference. Some of the
features that the business traveller needs are High internet speed, free Wi-Fi
and computers.
Health
Tourists
Recently the people are concentrating
more on health-related tourist hotels or spots and they also require spa, yoga
center and other healing methods to feel relaxed and fresh. This comes under
the category of health and well-being of humans.
Ø Origin
Regarding to the origin, the guest
can be differentiated on the basis of domestic and international travellers.
The other way of dividing this origin can be based on the age group. This tourist
group from any origin requires technology in the form of doors without key
(keyless), internet of things, room service offered by robots etc. The elder
person in the group may also need some special requirements.
Ø Group Size matters
Family or
friends group
Families usually take a small
relaxation trip or else long summer vacation trip. This family group includes
adults, older people, and small children. The friend's group involves teen-age
persons who travel for the adventures spotting purpose. Based on their size the
packages will be provided by the hotels with some tourist guide to visit the
spot.
Solo
Traveller
The recent trending is the solo traveller as most of the people like to travel
alone. Apart from this, the solo traveller may also be a business traveller who
can be a VIP or an important international member.
The guest can be of any size, the
variety of origin and have different purpose of visiting. The main role of any
hotel is to provide their guest with the best services that may include
ambience room, tasty food dishes, good hotel atmosphere, excellent room
service, parking facilities, various tourists packages, lift, free Wi-Fi
facilities, complimentary food, CCTV cameras for security purpose, secured
tourist guide arrangements for foreigners and finally listening to the guests
and fulfilling their needs with utmost care.

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